Privacy Policy

Last Updated: October 12, 2026

1. Introduction

Welcome to Afiya Living. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, place an order, or contact us.

By using our website, you acknowledge that your information may be handled as described in this Privacy Policy, subject to applicable law.

2. About Afiya Living

Afiya Living is dedicated to bringing quality, comfort, and reliability to every home through carefully selected products that make everyday living better.

Our contact information is provided below:

3. Information We Collect

We may collect different types of information depending on how you interact with our website.

Personal Information

When you place an order, contact us, or use certain website features, we may collect information such as:

  • Full name

  • Phone number

  • Email address

  • Billing and delivery address

  • Order details and purchase history

  • Information you provide when contacting customer support

Technical Information

When you visit our website, certain technical information may be collected automatically, depending on our website configuration. This may include:

  • IP address

  • Browser type and device information

  • Pages visited and interactions with the website

  • Date and time of visits

  • Cookies and similar tracking technologies

4. How We Use Your Information

We may use collected information for the following purposes:

  • To process, confirm, and fulfill customer orders.

  • To arrange shipping and delivery.

  • To communicate about purchases, order updates, and customer inquiries.

  • To provide customer service and respond to requests.

  • To improve our website, products, and shopping experience.

  • To detect fraud, unauthorized activity, and potential security issues.

  • To maintain business records and meet applicable legal obligations.

  • To send promotional communications where permitted by law and, when required, with your consent.

We aim to collect and use personal information only for legitimate business purposes.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may help us remember preferences, maintain shopping cart functionality, understand website traffic, and improve website performance.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

If our website uses analytics, advertising, or other third-party tracking tools, additional information about those technologies may be provided through our cookie settings or applicable notices.

6. Sharing of Personal Information

Afiya Living does not intend to sell customers’ personal information.

We may share relevant information with trusted third parties when necessary to operate our business, including:

  • Delivery Partners: To deliver orders to the correct address.

  • Payment Service Providers: To process payments where applicable.

  • Website and Hosting Providers: To maintain website functionality and security.

  • Customer Support Services: To respond to inquiries and assist customers.

  • Legal or Regulatory Authorities: When disclosure is required by applicable law or a valid legal request.

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

7. Payment Information

If online payments are available on our website, payment transactions may be handled by third-party payment providers.

Payment providers may collect and process payment information under their own privacy and security policies.

We do not intend to store complete payment card details on our website unless an appropriately secured and authorized payment system specifically supports such storage.

Customers should review the privacy policies of relevant payment providers when using their services.

8. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, online platform, or electronic transmission can be guaranteed to be completely secure. We encourage customers to use secure devices and protect their personal information when communicating online.

9. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer service, recordkeeping, dispute resolution, and legal compliance.

The retention period may vary depending on the type of information and applicable legal requirements.

When information is no longer required, we aim to delete it or otherwise handle it appropriately, subject to applicable law.

10. Your Privacy Rights

Depending on applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Object to or request restrictions on certain processing activities.

  • Withdraw consent where processing is based on consent.

  • Opt out of promotional communications.

Some requests may be subject to legal obligations or other lawful exceptions.

To exercise an applicable privacy right, please contact us using the details provided at the end of this policy.

11. Third-Party Websites

Our website may contain links to external websites, services, or platforms.

These third-party websites operate independently and may have their own privacy policies. Afiya Living is not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party website they visit.

12. Children’s Privacy

Our website is not specifically directed toward children, and we do not knowingly seek to collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter and take appropriate action where necessary.

13. Promotional Communications

If we send promotional emails or messages, we will handle such communications in accordance with applicable law and any required consent.

You may request to stop receiving promotional communications by following the available unsubscribe instructions or contacting us directly.

Please note that you may still receive essential communications related to existing orders, customer service, or legal obligations.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website features, legal requirements, or data-handling procedures.

Any updated version will be published on this page along with a revised “Last Updated” date.

We encourage visitors to review this page periodically to remain informed about our privacy practices.

15. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the handling of your personal information, please contact us.

Afiya Living

Address: Dhanmondi, Dhaka, Bangladesh

Helpline: 01329-691909

Email: afiyalivingopc@gmail.com

We value your trust and are committed to handling your personal information responsibly while providing a convenient and reliable shopping experience.