Shipping & Delivery Policy
Last Updated: October 12, 2026
1. Introduction
At Afiya Living, we are committed to providing our customers with a smooth, convenient, and reliable shopping experience. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered to customers.
We aim to ensure that every order reaches its destination as efficiently as possible while keeping our customers informed throughout the delivery process.
2. Delivery Locations
Afiya Living serves customers in Bangladesh, subject to product availability and delivery service coverage.
Delivery availability may depend on your location and the courier services operating in your area. If delivery to your address is unavailable, our customer support team may contact you to discuss possible alternatives.
3. Order Processing
Once an order is submitted, our team may review the order details and contact you if additional confirmation is required.
Orders are processed after the necessary verification and payment requirements, where applicable, have been completed.
Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.
Please ensure that your contact information and delivery address are accurate to avoid unnecessary delays.
4. Delivery Time
Estimated delivery times may vary depending on the destination, courier availability, weather conditions, public holidays, and other factors.
Any estimated delivery timeframe communicated during checkout or by our customer support team should be treated as an estimate rather than a guaranteed delivery date.
If unexpected circumstances affect your delivery, we will aim to provide updates when possible.
5. Shipping Charges
Applicable shipping or delivery charges will be communicated during checkout or before the order is confirmed.
Shipping fees may vary depending on the delivery destination, package requirements, and courier service used.
Any applicable additional charges will be communicated to the customer before the order is finalized.
6. Accurate Delivery Information
Customers are responsible for providing complete and accurate delivery information, including:
Full name
Active phone number
Complete delivery address
District, city, or area
Additional directions, if necessary
Afiya Living cannot guarantee timely delivery if incorrect or incomplete information is provided.
Please contact us as soon as possible if you need to correct your delivery details after placing an order.
7. Order Tracking and Updates
Where tracking information is available, customers may receive relevant delivery updates or tracking details through the communication channels provided during checkout.
For assistance with an order or delivery status, please contact our customer support team with your order details.
8. Failed Delivery Attempts
Delivery may be unsuccessful if the customer cannot be reached, the delivery address is incorrect, or no recipient is available to receive the package.
In such cases, the courier may attempt redelivery or return the package according to its procedures.
Additional delivery charges or arrangements may apply where permitted and communicated to the customer.
9. Delayed or Lost Shipments
Although we aim to deliver orders within the estimated timeframe, delays may occur due to courier operations, severe weather, transportation disruptions, public holidays, or other circumstances beyond our reasonable control.
If your order appears to be significantly delayed or may have been lost in transit, please contact us so that we can assist you in checking its status.
10. Damaged Packages or Incorrect Items
Please inspect your package and products upon delivery whenever possible.
If you receive a damaged product, an incorrect item, or an order with missing products, contact our customer support team promptly and provide your order details and relevant photographs, where available.
Requests will be reviewed in accordance with our applicable Return & Refund Policy.
11. Order Cancellation and Address Changes
If you need to cancel an order or change your delivery address, contact us as soon as possible.
Changes may not be possible once an order has been processed, dispatched, or handed over to the courier.
Any approved cancellation or refund will be handled in accordance with our applicable policies and the payment method used.
12. Contact Information
If you have questions about shipping, delivery charges, or the status of your order, please contact us.
Afiya Living
Address: Dhanmondi, Dhaka, Bangladesh
Helpline: 01329-691909
Email: afiyalivingopc@gmail.com
We appreciate your trust in Afiya Living and thank you for choosing us. We will do our best to make your delivery experience as convenient and reliable as possible.
