Frequently Asked Questions (FAQ)

Welcome to Afiya Living! We’re here to make your shopping experience simple, convenient, and enjoyable. Find answers to some of the most common questions below.

1. How can I place an order?

You can place an order by browsing our website, selecting your desired products, adding them to your cart, and completing the checkout process. Please provide accurate contact and delivery information when placing your order.

2. Do I need an account to place an order?

If guest checkout is available on our website, you can place an order without creating an account. If an account is required, please follow the instructions on the checkout page.

3. How can I contact Afiya Living?

You can contact our customer support team using the following details:

We’ll do our best to assist you with your questions and concerns.

4. What payment methods do you accept?

Available payment methods will be displayed during checkout or confirmed by our customer support team. Please follow the payment instructions provided for your order.

5. How long does delivery take?

Delivery times depend on your location, product availability, courier service, and other circumstances. Any available estimated delivery timeframe will be communicated during checkout or order confirmation. Delivery estimates are not guaranteed.

6. Do you deliver outside Dhaka?

Delivery availability depends on the destination and our courier coverage. Please check the delivery options during checkout or contact our support team to confirm delivery to your area.

7. How much is the delivery charge?

Delivery charges may vary depending on your delivery location and order details. Any applicable shipping fee will be communicated during checkout or order confirmation.

8. How can I track my order?

If order tracking is available, you can use the tracking details provided after dispatch. Otherwise, contact our customer support team with your order information for an update.

9. Can I cancel or change my order?

Please contact us as soon as possible if you need to cancel or change an order. Changes or cancellations depend on the order’s processing and dispatch status, and we cannot guarantee that every request can be accommodated.

10. Can I return or exchange a product?

Returns and exchanges are subject to our Return & Refund Policy. Please review that policy for eligibility, time limits, and instructions before sending a product back.

11. What should I do if I receive a damaged, incorrect, or incomplete order?

Please contact us as soon as possible after receiving your order. Include your order details and clear photos of the issue, if applicable, so our team can review your concern and explain the next steps.

12. Are the product images and descriptions accurate?

We aim to provide accurate product descriptions, images, and specifications. However, minor differences in color or appearance may occur due to lighting, photography, or screen settings. Please review the product details before ordering.

13. What should I do if a product is unavailable?

Product availability may change over time. If an item is unavailable, please check the website again later or contact our support team for further information.

14. Is my personal information safe?

Afiya Living takes reasonable steps to protect the personal information you provide. How your information is collected and used is explained in our Privacy Policy.

15. Where can I read your website policies?

You can review our website policies using the relevant links on our website, including:

  • Shipping & Delivery Policy

  • Return & Refund Policy

  • Terms & Conditions

  • Privacy Policy

  • Cookie Policy

16. How can I get more help?

If you cannot find the answer to your question, please contact us. We’ll be happy to help.

Afiya Living

Phone: 01329-691909
Email: afiyalivingopc@gmail.com
Location: Dhanmondi, Dhaka, Bangladesh

Thank you for choosing Afiya Living. We appreciate your trust and support!