Refund Policy

At Afiya Living, customer satisfaction is important to us. We aim to provide quality products and a reliable shopping experience. If you encounter any issues with your order, our team is ready to assist you with a refund request in accordance with this policy.

1. Refund Eligibility

A refund may be considered in the following situations:

  • You receive a damaged or defective product.

  • You receive an incorrect product.

  • Your order is cancelled and the payment has already been completed.

  • Your order cannot be fulfilled due to product unavailability.

  • Your return request is approved under our applicable return policy.

All refund requests are subject to review and approval by Afiya Living.

2. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team with your order number.

  2. Explain the reason for your refund request.

  3. Provide supporting photos or videos if the product is damaged, defective, or incorrect.

  4. Our team will review your request and inform you of the next steps.

Please contact us as soon as possible after identifying an issue with your order.

3. Refund Processing

Once your refund request is approved, we will arrange the refund through an appropriate payment method.

The time required to receive your refund may vary depending on the original payment method and the relevant payment provider.

For cash-on-delivery orders, our team will contact you to confirm the appropriate refund arrangement.

4. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not yet been processed or shipped may be eligible for cancellation. If payment has already been made, an approved refund will be arranged accordingly.

Orders that have already been shipped may be subject to our return policy.

5. Non-Refundable Situations

Refunds may not be available in certain circumstances, including:

  • Products damaged due to misuse or improper handling after delivery.

  • Products returned without prior approval.

  • Items that do not meet the applicable return eligibility requirements.

  • Situations where the issue does not qualify under our return or refund policy.

Each request will be reviewed based on the circumstances of the order and the applicable policy.

6. Partial Refunds

In certain cases, Afiya Living may approve a partial refund depending on the condition of the returned product and the circumstances of the request. Any applicable deduction will be communicated to the customer before the refund is finalized.

7. Delivery Charges

Refunds for delivery charges will depend on the reason for the return or cancellation and the circumstances of the order. Our customer support team will explain any applicable charges during the refund process.

8. Changes to This Policy

Afiya Living reserves the right to update or modify this Refund Policy when necessary. Any updated version will be published on our website.

9. Contact Us

If you have any questions or concerns about refunds, please contact us using the details below.

Afiya Living

We appreciate your trust in Afiya Living and are committed to providing a smooth and satisfactory shopping experience.