Exchange Policy

At Afiya Living, we want you to be happy with every purchase. We understand that sometimes a product may not meet your expectations or you may receive an item that is different from what you ordered. Our Exchange Policy is designed to help you resolve these issues as smoothly as possible.

1. Exchange Eligibility

An exchange request may be considered under the following circumstances:

  • You receive a damaged or defective product.

  • You receive an incorrect product.

  • The delivered product differs significantly from the product you ordered.

  • The product meets our applicable exchange requirements.

All exchange requests are subject to review and approval by Afiya Living.

2. Exchange Timeframe

Customers should contact us as soon as possible after receiving their order to request an exchange.

Please provide your order number and a clear explanation of the issue so our team can assist you promptly.

3. Conditions for Exchange

To be eligible for an exchange, the product should generally:

  • Be unused and in its original condition.

  • Include its original packaging, tags, and accessories, where applicable.

  • Be accompanied by valid order details.

  • Meet the applicable exchange requirements.

Products damaged through misuse or improper handling after delivery may not qualify for an exchange.

4. How to Request an Exchange

Follow these simple steps:

  1. Contact our customer support team with your order number.

  2. Explain why you would like to exchange the product.

  3. Share photos or videos if the item is damaged, defective, or incorrect.

  4. Wait for our team to review and approve your request.

  5. Follow the return and exchange instructions provided by our team.

Please do not send a product back without receiving confirmation from our customer support team.

5. Product Availability

Exchanges are subject to product availability. If the requested replacement product is unavailable, our team will discuss the available options with you.

6. Exchange Delivery Charges

Any delivery or return shipping charges will depend on the reason for the exchange and the circumstances of the order. Our customer support team will inform you of any applicable charges before proceeding.

7. Non-Exchangeable Products

Products that do not meet the applicable exchange conditions may not be eligible for exchange. Certain products may also be excluded for hygiene, safety, or other product-specific reasons.

8. Contact Us

For exchange requests or further information, please contact us:

Afiya Living

At Afiya Living, your satisfaction matters to us. Thank you for shopping with us and trusting us to serve your everyday needs.